Frequently Asked Questions

What Shipping Methods Are Available?

We Ship to all of Uk. We have free shipping on most items but depending on logistics weight and size will determined the shipping cost.

Most delivery will have tracking and you will be able to track your items.

How Long Will it Take To Get My Package?

Most items are 1 to 3 days. However, some items can take up to 10 days to be delivered. This will be clearly stated in the shipping description.

How Do I Track My Order?

If your item has a tracking number, this will be visible on your account product, recent orders.

To track your order you will need to use our tracking feature which you can find in your account or in the footer labelled “Tack My Order”.

How Should I to Contact if I Have Any Queries?

Depending on the query you can use our emails to get in touch with the right department.

General queries – [email protected]

Disputes – You can raise a dispute via your account. Just choose the item in your recent order and navigate to the dispute feature.

You can also use our customer services email: customerservice@vunubi.com

Do I Need an Account to Place an Order?

No, you can choose to checkout as a guest. However, it is recommended, that you create an account to get all the benefits, like managing your order, discounts and other great features.